BCBS of Arizona - claim appeal address

Alpha prefix on card

XBB: BlueSolutions
XBC: BlueClassic,
CompOne
XBH: BlueChoice
XBK: BlueSelect
XBP: BluePreferred, Execucare
XBS: Senior referred, Senior Security (Medicare supplements)

Appeal and Grievance address

Claims Issues: Level 1
Customer Service Claims Dept. Mail stop N104
BCBSAZ
P.O. Box 13466
Phoenix, AZ 85002

Medical Issues: Level 1
Manager–Medical Appeals and Grievances Mail stop A116
BCBSAZ
P.O. Box 13466
Phoenix, AZ 85002
Fax: (602) 864-4119

Claims and Medical Issues: Level 2 Grievances and
Level 2 and 3 Appeals
Medical Appeals and Grievances Coordinator Mail stop A116
BCBSAZ
P.O. Box 13466
Phoenix, AZ 85002
Fax: (602) 864-5858


Federal Employee Program (FEP) - ID start with R

FEP Claims and Medical Issues: Level 1 and Level 2
FEP Customer Service Mail stop P105
BCBSAZ
P.O. Box 13466
Phoenix, AZ 85002

FEP Precertification Issues: Level 1 and Level 2
FEP Medical Review Mail stop P102
P.O. Box 13466
Phoenix, AZ 85002
Fax: (602) 864-4664