Reject reason code C7010 / T5052 reason and action

Q: We are receiving reject reason code C7010. What steps can we take to avoid this reason code?

Reason Code: C7010
Description : THE EDITED INPATIENT OR OUTPATIENT CLAIM HAS FROM/THRU DATES THAT OVERLAP A HOSPICE ELECTION PERIOD AND IS NOT INDICATED AS TREATMENT OF A NON-TERMINAL CONDITION (CONDITION CODE '07'). OR A MCCD/DMD NOTICE OF ELECTION (89A) FROM DATE OVERLAPS A HOSPICE ELE CTION PERIOD.

A: You are receiving this reason code when the beneficiary was/is enrolled in a hospice election period for the date of service(s).
• Confirm the beneficiary’s eligibility via direct data entry (DDE), interactive voice response (IVR) system, or Secure Provider Online Tool (the SPOT)
• If the information is invalid
Contact the hospice provider and ask them to submit their last claim for the beneficiary with occurrence code 42 and the date of disenrollment. Once the records are deleted or updated, refile the claim to Medicare
• If the information is valid and the services provided to the beneficiary are related to their terminal condition for hospice services
Refile the claim with the hospice provider listed on the beneficiary’s records
• If the information is valid and the services provided to the beneficiary are not related to their terminal condition for hospice services
Refile the claim with a condition code 07 (treatment of non-terminal condition for hospice patient)

Reject reason code T5052
Q: We are receiving reject reason code T5052. What steps can we take to avoid this reason code?

Reason Code : T5052
Description : THE CENTER FOR MEDICARE AND MEDICAID SERVICES RECORDS INDICATE THE THE BENEFICIARY IS NOT IN FILE. PLEASE VERIFY THE BENEFICIARY'S IDENTIFICATION AND SUBMIT A NEW CLAIM.

A: You are receiving this reason code when the Centers for Medicare and Medicaid Services (CMS) records indicate the beneficiary is not on file. Verify the beneficiary’s Medicare health identification number and resubmit the claim if the patient is eligible for Medicare Part A coverage.
There are several ways to obtain beneficiary eligibility:
• Users can access eligibility information via direct data entry (DDE) .
• Contact the interactive voice response (IVR) system by calling (877) 602-8816.
• Note: Customer service representatives cannot assist you with eligibility information and are required, by the Centers for Medicare & Medicaid Services (CMS), to refer you to the IVR.
• 270/271 eligibility transactions -- you can obtain eligibility information in a batch format for a number of beneficiaries.
• Confirm the beneficiary’s eligibility via the SPOT (Secure Provider Online Tool).
Always remember to check with the beneficiary and/or representative for eligibility prior to submitting claims to Medicare.
There are also a few things you can do when a beneficiary comes to your facility:
• Always obtain a copy of the red, white, and blue Medicare card prior to providing services.
• Ensure the eligibility dates on the card indicate their coverage is currently valid and not expired or a future date.
• Make sure the name on the claim matches the name as it appears on the Medicare red, white, and blue card. Do not use nicknames.
• If everything matches on the Medicare card, the beneficiary should verify eligibility with the Social Security Administration (SSA)